They are saying my software is just an abstract idea. It is a real product.
The gap between a working product and an eligible claim is the whole problem here. Eligibility is judged on the words of the claim, not on the system you built.
The claims that survive tend to recite a specific technical mechanism and a specific improvement it produces — how the thing works, not what it achieves. Claims that recite a business outcome with a computer performing it are the ones that struggle.
The test the examiner is applying
Step 1: is the claim in a statutory category?
Process, machine, manufacture or composition of matter. Most claims pass this trivially.
Step 2A: is it directed to a judicial exception?
An abstract idea, a law of nature, or a natural phenomenon. Under current USPTO guidance the examiner also asks whether the exception is integrated into a practical application — a real technical improvement, a particular machine, a transformation.
Step 2B: does it add significantly more?
If the claim is directed to an exception and does not integrate it, the examiner asks whether the additional elements amount to more than well-understood, routine and conventional activity.
Step 1: is the claim in a statutory category?
Process, machine, manufacture or composition of matter. Most claims pass this trivially.
Step 2A: is it directed to a judicial exception?
An abstract idea, a law of nature, or a natural phenomenon. Under current USPTO guidance the examiner also asks whether the exception is integrated into a practical application — a real technical improvement, a particular machine, a transformation.
Step 2B: does it add significantly more?
If the claim is directed to an exception and does not integrate it, the examiner asks whether the additional elements amount to more than well-understood, routine and conventional activity.
What tends to work
Pointing to the technical improvement in your own specification, in the language the specification already uses. Improvements described but not claimed are a recurring, fixable problem.
Amending to recite the mechanism rather than the objective — how the result is achieved, in specific structural or algorithmic terms.
Showing the examiner’s characterisation of the claim is over-generalised. A claim summarised in six words has usually lost the limitations that make it eligible.
Where the examiner asserts elements are conventional, holding them to the evidentiary requirement for that assertion.
Be realistic about art units
Eligibility outcomes vary substantially by technology and by art unit. In some business-method units, §101 is the central obstacle and a claim strategy that avoids it must be planned rather than argued. An honest assessment of that is more valuable than an optimistic one.
35 U.S.C. 101
Alice/Mayo two-step, as applied through USPTO eligibility guidance
MPEP 2103–2106.07
Software, business methods, diagnostics
Three months from the mailing date